Marlissa Collier

Manager, Technical Customer Service

AT&T

Find me online:

“I coach, develop and evaluate a team of highly trained technical agents.”

MY ROUTE:

The Curved Road

MY WORK LIFE:

Manager, Technical Customer Service

foundation interest 1 interest 2

My work allows me to combine the foundation of ACCOMPLISHING GOALS and the interests of BUSINESS and TECHNOLOGY.


DAY IN AND DAY OUT

Every day is different, but one thing is constant: the morning starts with coffee! First, I handle any pressing issues my team has. Then, I answer emails, pull and study the performance data from the previous day, listen to agent calls, and identify coaching & development opportunities. Next is a manager meeting, held every morning to plan the day. The rest of the day is spent studying performance metrics, meeting with management, observing agent calls, coaching, & putting out fires.

SKILLS, TRAINING, OR EXPERIENCE NEEDED

First, just try to be a good human being! Next, treat people well. People are the most important asset of any profitable company. Yet, people are delicate. They should be treated as such. Then, learn to love information. Develop a love for reading and researching and become a student of the world around you. It'll make you better at everything you do. Your conversations will become more interesting, your mind will expand, and you'll find yourself entertaining complex ideas.

EDUCATION TO GET HERE:

Manager, Technical Customer Service

I RECOMMEND COMPLETING:

  • High School
  • Undergraduate - Construction Engineering
  • Graduate - Business Administration and Management, General

What I studied STRONGLY RELATES to my work...

MY EDUCATION

  • High School - Crenshaw High School
  • Undergraduate - California State University-Long Beach, Construction Engineering
  • Graduate - Southern Methodist University, Business Administration and Management, General

SOME HELPFUL FIRST STEPS FOR SOMEONE IN HIGH SCHOOL

Focus on everything! While math & the sciences are probably the most important, don't forget English, history, social sciences, and the arts. All these disciplines will help by expanding your critical thinking and problem solving abilities. The combination will force you to be well rounded and will help you look at things from different points of view.

HURDLES I OVERCAME

THE “NOISE” FROM PEOPLE

“No one from this neighborhood ever makes it.”

HOW I OVERCAME THE “NOISE”

"And the moment you decide you want to do something, the universe IMMEDIATELY begins to conspire in helping you to achieve it." - Plato. Remember this.

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